General issues
Outlook mails undeliverable
In the event that managers and approvers aren't being notified via email when someone has a pending request, or other users are't receiving email invites associated with your organization's absentify account, this troubleshoot guide will help walk you through what might be the issue. Potential causes of undeliverable E-mails: Outlook calendar synchronization deactivated (https://support.absentify.com/en/article/outlook-mails-undeliverable-xds4mw/?bust=16878808395212-outlook-calendar-synPopularSSO Login Error with Azure AD
When trying to log in to via SSO/SAML the following error appears: AADSTS50105: Your administrator has configured the application ('4dce2abf-3f8e-4281-9f7a-d602fc391886') to block users unless they are specifically granted ('assigned') access to the application. What it means: The signed in user email is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrPopularUser can't be added
absentify offers you mutual sign in with Microsoft which has many advantages such as increased security and simplified user management. However, if one of your users is running into sign-in issues there could be a couple reasons as to why, but not to worry - they can all be easily fixed! Keep reading to find out more about what might be causing problems related to initial user log-in. Email is associated with another company If you are unable to invite a user to your organization's absenFew readersHow to access absentify without an invitation Email
Troubleshooting for Administrators Situation Administrators have the option to disable the automatic sending of invitation emails when creating new employee accounts in . This is useful if the employee's account is not yet fully set up. Administrators and employees often ask how access to absentify can be granted later if no invitation email was sent. Solution Since there is currently no option to manually resend the invitation email from the absentFew readers