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Cancel a request

Are you trying to cancel a request for yourself or another user but not sure where to start? This article will have all the information you need to cancel any absence requests.

Jump to:

Cancel a request for yourself
Cancel a request from another user
Cancel a request retroactively

Cancel a request for yourself

Before you begin, please note that leave requests that have already begun cannot be cancelled by another other than the administrator or a manager. All other users are only able to cancel requests that are to take place in the future.

Start by clicking on the desired request that you'd like to cancel. For example, Diego would like to cancel their holiday from the 17th until the 20th of March.

From the absence request window, click on the three small dots on the bottom left side, followed by "Cancel request".

You'll then be prompted to give a reason for your cancellation. Once you've filled this out, press "OK" to submit the cancellation request.

And that't it! If you go to the Overview page, you'll see that your request has been deleted.

In the example below, Diego's paternity leave began on March 8th, which means that he cannot cancel it today (March 9th). That's why the three dots aren't shown here.

Cancel a request for another user

If you're cancelling a request for someone other than yourself, the steps are the exact same as those above. However, this is only possible for either a manager or an admin user.

For admins:

Administrators can cancel any request for any user, regardless of when it began.

For managers:

Department managers are only able to cancel requests for users within their department. Additionally, they can only cancel a retroactive request if the feature has been enabled by the admin. Keep reading to learn more.

Cancel a retroactive request

Before you begin: if you're a manager and you're trying to cancel a retroactive request, double check with your administrator if they've approved this function.

Enabling this feature:

Admins can easily give managers the allowance to delete requests that have already taken place in just a few simple steps!

To enable the feature, start by going to Settings > General and then scroll down to "Privacy & Permissions".

From there you'll see a toggle flip for "Retroactive absence cancellation by department manager". Flip the toggle on to enable this feature.

Click save to save your changes and just like that, department managers have more control and can take a load off your admins!

And not to worry, every cancellation triggers an email to everyone involved, so everything stays transparent.

Keep in mind, regular employees can still only cancel their future absence requests.

Updated on: 20/06/2024

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